Shipping policy

Shipping Methods and Delivery Times

Once your order ships, estimated delivery times are:

  • Standard shipping (USPS / UPS Ground): 3–7 business days
  • Expedited shipping: 2–3 business days
  • Express shipping: 1–2 business days

Expedited and express options are available at checkout for an additional fee. Delivery times are estimates provided by the carrier and are not guaranteed. Weather, holidays, and high-volume periods may cause delays.

Order Tracking

You'll receive a confirmation email when your order is placed, and a second email with tracking information once your order ships. If you don't receive the tracking email within 3 business days of your order confirmation, please contact us at hello@shoozas.com.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method. Free shipping promotions apply to standard shipping only.

Address Changes and Errors

We begin processing orders quickly to ensure fast delivery. If you need to change your shipping address, please contact us at hello@shoozas.com within 24 hours of placing your order. We'll do our best to update it before the order ships, but we cannot guarantee changes after this window.

Shoozas is not responsible for orders shipped to incorrect addresses provided at checkout. If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.

Lost, Stolen, or Damaged Packages

Once your order is marked as delivered by the carrier, it is considered delivered. If your package shows as delivered but you have not received it, please:

  • Check with neighbors, building managers, or other members of your household.
  • Wait 24–48 hours, as carriers occasionally mark packages as delivered before they arrive.
  • File a claim directly with the carrier (USPS, UPS, or FedEx).

If your package arrives damaged or is confirmed lost in transit, please contact us at hello@shoozas.com within 14 days of the delivery date with photos (for damage) and your order number, and we'll help make it right.

PO Boxes and APO/FPO

We ship to PO Boxes and APO/FPO addresses via USPS. Delivery times to these addresses may be longer than standard estimates.

Sales Tax

Sales tax is calculated at checkout based on your shipping address and applicable state and local tax laws.

Questions

For any shipping question or concern, contact us at hello@shoozas.com. We reply within 24 business hours.

Last updated: May 24, 2026