Refund policy

Our priority is to improve the look and performance of your shoes. If for some reason you are not satisfied with your purchase, we'd be happy to offer a refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you'll need the receipt or proof of purchase.

To start a return, contact us at hello@shoozas.com with your order details.

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return question at hello@shoozas.com.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at hello@shoozas.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted and the refund is processed, place a separate order for the new item.